Reports

Dec 16, 2013

Risks of Fraud and Misinformation with ObamaCare Outreach Campaign: How Navigator and Assister Program Mismanagement Endangers Consumers – ObamaCare Navigator and Assister Staff Report No. 2

Navigators Were Unprepared for Website Crash and Lacked a Contingency Plan: In a Committee briefing, Gary Cohen, a top HHS official admitted that Navigators lacked direction in the early days because “it took a while to know what was happening.” Also during the briefing, another HHS official, Mandy Cohen, stated that “it seems like in hindsight,” there should have been contingency plans for the website’s failure. HealthCare.gov “War Room” meeting notes, obtained by the Committee, ...